ADT Pulse ® App Reviews

Works fine. No complaints

10 seconds before writing this review I had a panic-mode moment where I thought I forgot to arm the house... And I did. Thankfully this app showed me what an IDIOT I was and I was able to fix my error with a tap on the screen. My rating is not 5 stars simply because I had to delete and re-install when the pin pad and the user login screen decided to get drunk together and vomited a jumbled text-mess on my screen that only pressing the home button would hide. Id add an extra 1/2 if I could because it really was a minor issue.

The app used to work. I cant sign in with my 6+ and the title screen is garbled. Hope they issue a fix soon.

This app gets only 4 stars because it works well, when it works. Seems all too often though that it has problems connecting to the server, indecipherable login pages, etc. Its a nice convenience, but you certainly cant rely on it.

I’ve had ADT Pulse for a few weeks now and overall I’m happy. Two issues I have with it, though. 1) No option to activate PANIC, call POLICE or call FIRE from the phone. If we’re upstairs in bed, and both keypads are on the first floor (main door and garage), there’s no way to activate the alarm if we think there’s a fire, or breaking. Yes, we have one key fob, but isn’t this app meant to replace that? 2) What do the settings ‘At Home’, ‘Out for the Day’, ‘Asleep’, ‘Be Right back’ do? If I select them, should it arm the system? Not clear. (actually a third issue, too, but this is minor it’s not really an issue… when setting up Home View, I should be able to select more than one green icon per zone, as multiple windows in our house may be on one zone). Other than that, pretty good system. We don’t touch the keypads anymore. Still areas of improvement and I have to believe it will get better.

Pretty good system that has been installed. I love the fact that you can remotely activate and deactivate the system. Two things I would like to see changes is; 1) panic on the phone instead of getting to the keypad or tripping a sensor 2) would like to receive text messages instead of emails when the alarm has been triggered. Maybe there is an option for that, if there is, it is not obvious.

Works when it wants to. But lately it has been unable to connect to my system which causes inconvenience especially when you need to access your system remotely. Apparently you have to uninstall/install the app if you continually have connection issue with your Pulse system. Its a bug that is less than acceptable especially when you pay so much to have this system in the first place.

Ever since the last update this app hasnt been working properly. I have virtually no access to my three cameras, the app constantly says it cannot connect to any of them. Whatever features were updated or added shouldnt have meant that something very useful that was already there and working has now stopped functioning. They need to fix this soon!

This update breaks live video viewing, and clips are either very slow to load, or do not load at all. Its easy to boast about pan/zoom when no video is displayed. If I use the browser-based portal (on the same device) everything works well. Pull this version or fix it ASAP.

Have ADT for 8 years in two different houses. Was sold ADT Pulse at the Ottawa home show. Met with the sales rep to sign a contract. Scheduled time off from work to be at home for the installer. Cancelled!!! ADT Pulse doesnt support partitions. Good thing I asked and asked again before having the existing panel ripped out.

This app does NOT work! You think that when you design a home security app, the top quality you would want would be reliability. This app only works 50% of the time! For a company who is trying to compete with many many other companies it would at least try to keep up with the times. With the home automation trend sky rocketing into the market, you think ADT could at least supply a proper, reliable, simple security app.

This new release has rendered my cameras useless on my iPhone. Adt knows about it but wants you to jump through hoops. Dont have time for this. Its crap! Fix it !

Seriously needs work. When Im upstairs and I think I hear one of the sensors go off-Ill check the app to see if any of the sensors have gone off and itll tell me the last activity was yesterday morn for example. Which is totally wrong. I cant rely on this app to give me up to date info when its most needed. Ive called help desk and they just tell me to delete and reload the app. Thats not a good enough solution.

The newest version of the app was supposed to correct a bug where the timeline events were not updating properly. I never experienced this issue before, but with the latest version 3,15,4, I now have the exact bug this version was supposed to fix! Unfortunately the only way to get around this right now is to delete the app and reinstall it everytime I want to see the timeline events . This is getting annoying - please fix it !

With this version of the app, I get updates on activity for a brief period and then they stop. The only way to get new updates is to remove the app and reinstall it, no other method will bring down updates.

Come on guys. Bug everywhere, please update asap!!

Not very accessible with VoiceOver for your visually impaired users. The layout you guys had before was perfect!

The thermostat part is not functioning. Overall, the old programme was more user-friendly....

Bad update. Cannot connect to cameras now. At all. NETWORK ERROR WHILE VIEWING LIVE CAMERA!! WOWWWWW!!!

I use this app for my business security. Its the only way I can see if I have clients waiting for me at the intake counter. However since updating to latest version, this app blacks out every 3 minutes, signs me out constantly, and crashes/has network connection errors almost consistently up to 10x an hour. This is extremely frustrating. Even the old ADT layout worked better than this, although with similar, less frequent issues of this nature. PLEASE FIX THIS ADT. I have even called tech support and had technician on site to look at it, I was informed this is an APP issue. Please have consistent Pulse video viewing without errors/connection issues.