Need help

Switched from Time Warner to ADT because of ADTs reputation and cost. The APP doesnt work!! It keeps saying there is a burglary and there isnt. My daughter opened the door when it was set for Stay and it was set off from my daughter opening the door. System was reset by the keypad but wont work with the APP!! Called ADT, waited 20 minutes on the phone and the problem was never fixed. Not sure how to fix this. Ive reset, deleted, logged in, logged out, refreshed the APP, no change. HELP!!

Brett Ramming about ADT Pulse ®, v7.4.2